Technical Contact Points
All partner communications are handled through dedicated departmental channels. Please direct your enquiry to the appropriate team to ensure the fastest possible response. General platform access is available at lizaro.com.
Departmental Contact Directory
Three dedicated contact points serve the full scope of partner requirements. Each address routes to a specialized team with defined areas of responsibility.
The primary channel for all technical integration enquiries. Contact this team for API access, SDK support, infrastructure documentation, environment configuration, and integration troubleshooting.
Handles all requests related to media kit assets, visual resource distribution, typography packages, icon library access, and brand guideline enquiries. Required for custom asset requests.
The administrative contact for partner account management, terms acknowledgement, billing enquiries, partnership agreements, and general operational correspondence not covered by the technical or media channels.
Directing Your Enquiry
Use the following reference table to identify the correct contact channel for your specific requirement.
| Enquiry Type | Description | Contact | Expected Response |
|---|---|---|---|
| API Integration | Endpoint access, authentication, SDK setup, error resolution | tech@lizaro-support.online | 4h (Enterprise) / 24h |
| Infrastructure | Region configuration, IP allowlisting, TLS setup, environment parameters | tech@lizaro-support.online | 4h (Enterprise) / 24h |
| Documentation | Technical specification queries, integration guideline clarifications | tech@lizaro-support.online | 1 business day |
| Media Asset Access | Logo packages, icon library, typography files, colour token exports | media@lizaro-support.online | 1 business day |
| Custom Asset Requests | Non-standard visual assets, custom icon variants, bespoke media packages | media@lizaro-support.online | 3–5 business days |
| Brand Guidelines | Usage clarifications, co-branding enquiries, visual identity questions | media@lizaro-support.online | 1–2 business days |
| Partner Onboarding | New partner registration, credential issuance, tier assignment | office@lizaro-support.online | 1–2 business days |
| Terms Acknowledgement | Resource Terms acceptance, updated terms notification | office@lizaro-support.online | 1 business day |
| Partnership Agreements | Tier upgrades, SLA negotiations, strategic partnership discussions | office@lizaro-support.online | 2–5 business days |
| General Enquiries | All other correspondence not covered by the above categories | office@lizaro-support.online | 2 business days |
Partner Communication Guidelines
Always include your Partner ID (prt_XXXXXXXX), the affected API version, the specific endpoint or resource, and any relevant error codes or request IDs (X-Request-ID header value) when contacting the technical team.
Response times are measured from receipt of a complete enquiry during business hours (09:00–18:00 UTC, Monday–Friday). Incomplete enquiries missing required identifiers may experience longer resolution times.
Never include client secrets, access tokens, or private keys in email communications. The technical team will never request these values via email. Credential rotation should be performed through the API or partner portal.
For direct platform access, operational tools, and account management, visit lizaro.com. The partner hub contact channels are for integration support and resource enquiries only.
[URGENT] in the subject line of your email to tech@lizaro-support.online. Enterprise and Strategic tier partners have access to dedicated escalation channels as defined in their SLA agreements.